Terms of Use

Pithia – Terms of Use

1. Introduction

Welcome to Pithia! These Terms of Use (“Terms”) govern your access to and use of our immersive game experiences (“Game”), including any materials, digital content, and services provided by Pithia. The following terms apply to any individual who participates in the Game ("Player"), whether they complete the booking and payment process for the Game themselves ("Purchaser") or were invited by another Player or the Purchaser. 

2. Booking & Payment

  • Players must book their adventure in advance through our website or authorized partners.
  • The Purchaser is responsible for ensuring that the number of participants provided during booking is accurate. The game experience is designed for the specified number of players per booking, and additional participants beyond the reserved group size may not be accommodated. Misrepresenting the number of players may result in cancellation or additional charges.
  • Payment can be made online or via Cash-on-Pickup upon receiving the adventure bag.
  • All bookings are final and non-refundable.

3. Participation & Safety

  • Minors (under 18) must be accompanied by an adult.
  • Players are responsible for their own safety while exploring the city. Pithia is not liable for any injuries, accidents, or lost belongings before, during, or after gameplay.
  • Follow all local laws, traffic regulations, and safety guidelines while participating in the Game.

4. Game Materials & Conduct

  • Players must arrive at the designated meeting point at least 10 minutes before the scheduled start time of their booked game session. Late arrivals may result in a shortened experience or cancellation without a refund. 
  • Players receive a game backpack containing clues, puzzles, and tools necessary for the adventure. The backpack and its contents must be returned within 2 hours to the specified drop-off point. Failure to return the backpack on time may result in additional charges.
  • Game materials must be returned in good condition. Lost or damaged items may incur a replacement fee.
  • Any tampering or misuse of game materials may result in disqualification from the experience.

5. Liability & Disclaimers

  • Pithia provides the Game “as is” and is not responsible for weather conditions, unexpected city changes (e.g., construction, road closures), or other disruptions.
  • Players participate at their own risk. Pithia is not responsible for any third-party services or locations visited during gameplay.
  • The Game does not grant access to restricted areas; participants must respect private property and public spaces.

6. Cancellations & Rescheduling

  • Cancellations and rescheduling requests must be made at least 24 hours in advance of the scheduled day and time to be eligible for changes.
  • No refunds for missed appointments, late arrivals, or incomplete games.

7. Intellectual Property

  • All game content, including puzzles, stories, and materials, is owned by Pithia and may not be copied, distributed, or reused without permission.
  • Photography during the game is allowed for personal use but cannot be used for commercial purposes without consent.

8. Privacy & Data Protection

  • Personal information provided during booking is used solely for game facilitation and customer support.
  • The purchaser is responsible for ensuring the accuracy of the information provided in the online reservation form on the website.
  • By selecting the authorization box on the website, the purchaser agrees to receive information and promotional offers from Pithia via email or SMS.
  • If the purchaser provides their phone number on the Pithia website, they consent to being contacted by Pithia through phone calls, WhatApp, or SMS.
  • When entering personal details of other users (such as names, phone numbers, and email addresses), the purchaser confirms that these users consent to receiving information and promotional offers from Pithia.
  • Pithia does not share or sell user data to third parties. outside its group, except when legally required by authorities.

9. Amendments to Terms

  • Pithia reserves the right to update or modify these Terms at any time. Continued participation in the Game constitutes acceptance of any revised Terms.

10. Contact Us

For any questions or concerns about these Terms, please contact us.